Hometown Health Clinic – Privacy & Website Policies

Effective Date: November 1, 2025
Website: https://hometownclinics.com
Business Name: Hometown Health Clinic
Address: 205 A Hospital Drive, McKenzie, TN 38201
Phone: 731-352-7907
Email: help@hometownclinics.com

Section 1 – Website Privacy Policy

1.1 Introduction
Hometown Health Clinic (“Hometown,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding personal and health information. This section explains how we collect, use, and protect information through our Website.

1.2 Information We Collect
Information You Provide: Name, email, phone, address, date of birth, insurance information, and any information you voluntarily submit (including via online scheduling or contact forms).

Automatically Collected Information: IP address, browser type, device, pages visited, date/time, and referral source, collected via cookies, pixels, and analytics tools.

1.3 Cookies & Tracking
We use cookies and similar technologies to improve website functionality, analyze traffic, and deliver relevant advertisements via Google Analytics, Google Ads, and Meta (Facebook) Ads.

Opt-Out Links:

1.4 Online Scheduling
Information submitted through online scheduling is transmitted securely and does not establish a provider-patient relationship until confirmed by our office. PHI submitted will be handled in accordance with HIPAA.

1.5 How We Use Information
To schedule appointments, provide services, respond to inquiries, improve website performance, measure marketing effectiveness, and comply with legal obligations.

1.6 Data Security & Retention
We implement reasonable safeguards. Medical records are retained in accordance with HIPAA and Tennessee law.

1.7 Your Rights
Depending on applicable law, you may request access, correction, restrictions, or deletion of your information (except where HIPAA requires retention).

 

Section 2 – Website Terms of Service

2.1 Acceptance of Terms
By using this Website, you agree to these Terms. Do not use the Website if you do not agree.

2.2 No Medical Advice
Content is for informational purposes only. Use of this Website does not create a provider-patient relationship. In emergencies, call 911.

2.3 Online Scheduling
Appointment requests through the Website are not guaranteed until confirmed.

2.4 Advertising & Third-Party Tracking
Third-party services (Google, Meta) may use cookies or pixels. We are not responsible for their privacy practices.

2.5 Intellectual Property
All website content is the property of Hometown Health Clinic. Copying or distributing content without written consent is prohibited.

2.6 Prohibited Uses
Do not use the Website unlawfully, introduce malware, interfere with functionality, or collect data from other users.

2.7 Third-Party Links
We are not responsible for the content, privacy practices, or security of third-party websites.

2.8 Limitation of Liability & Disclaimer
The Website is provided “as is.” Hometown Health Clinic is not liable for direct or indirect damages. No warranties regarding accuracy or uninterrupted access are made.

2.9 Governing Law
These Terms are governed by Tennessee law. Disputes will be resolved in Tennessee courts.

 

Section 3 – Notice of Privacy Practices (HIPAA-required)

3.1 Introduction
Hometown Health Clinic is required by law to maintain the privacy of your protected health information (PHI) and provide this Notice of Privacy Practices.

PHI includes information about your past, present, or future health condition, treatment, or payment.

3.2 Uses and Disclosures of PHI
Treatment: Used/disclosed to provide care or coordinate with other providers. Participation in Health Information Exchanges (HIEs) may occur; you may opt-out by submitting a written request.

Payment: Used/disclosed to bill and receive payment for healthcare services, including claims submission and eligibility verification.

Healthcare Operations: Used/disclosed for quality improvement, audits, legal services, staff training, and business planning.

Sensitive Information: Psychotherapy, mental health, and substance use records may require additional consent for disclosure.

Appointment Reminders & Treatment Alternatives: We may contact you regarding reminders or services unless you opt-out.

Business Associates: We may share PHI with business associates under HIPAA-compliant agreements.

Required by Law: Disclosures for public health, abuse reporting, health oversight, judicial proceedings, law enforcement, organ donation, research, national security, or workers’ compensation, as permitted by law.

Authorization Required: Marketing communications or other non-treatment/non-payment disclosures require written authorization. You may revoke authorizations at any time.

3.3 Patient Rights

  • Receive a copy of this notice
  • Inspect and copy PHI
  • Request amendments
  • Request additional restrictions
  • Request accounting of disclosures
  • Request alternative communications (e.g., phone, address)
  • Receive breach notification
  • File a complaint with the Privacy Officer or the U.S. Department of Health and Human Services


3.4 Contact Privacy Officer
Ellen Pruitt, Privacy Officer
205 A Hospital Drive, McKenzie, TN 38201
Phone: 731-352-7907
Email: epruitt@hometownclinics.com